Chapin Privacy Policy

Last Modified on: May 17, 2024

1. Introduction

This policy describes how Chapin International, Inc. ("Chapin," "Company" or "We") we may collect, use, share, retain and protect your Personal Information both online through this website (the "Website") and offline. This privacy policy applies to your Personal Information, which can include any information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you, your house, or your device ("Personal Information"). Please note, the definition of Personal Information can vary by jurisdiction. If we collect information from you that is considered Personal Information in your jurisdiction, we will treat it as such in accordance with this Privacy Statement. Our privacy practices are subject to privacy laws in multiple jurisdictions. You may see references to practices that only apply to customers living in certain states.

Please read this policy carefully. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Please click on the following links to go to the corresponding sections of this privacy policy:

Introduction
Information our Privacy Policy Covers
Our Policy on Children's Privacy
Information We Collect/ Notice at Collection
How We Collect your Personal Information
Automatic Data Collection Technologies
How We Use your Personal Information
How We Share Your Personal Information
How We Protect Your Personal Information
Choices about How We Use and Disclose Your Personal Information
Accessing and Correcting your Information
Changes to Our Privacy Policy
Communicating With Us
Your State Specific Privacy Rights.

2. Information our Privacy Policy Covers

This privacy policy applies to Personal Information the Company obtains in the contexts listed below:

On this Website;
By telephone;
In email, and other electronic messages between you and Company, including conversations through our LiveChat feature;
When you interact with other apps through our website, such as GOVX ID verification or leave a review with Bazaarvoice or Stamped Product Reviews;
When you interact with our advertising and applications on third-party websites and services;
When you engage with us on social media;
From our third party business partners and service providers;
When you submit a job application through other websites or social media sites such as Indeed, Glass Door or LinkedIn.

It does not apply to information collected by:

Us offline or through any other means, other than listed above, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or

Our Website may have links to websites and/ or applications operated and maintained by third parties. We have no control over the privacy practices of websites or applications we do not own and encourage you to review all third party privacy policies carefully.

3. Children Under the Age of 18

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Website. We do not knowingly collect Personal Information from children under 18. If you are under 18, do not use or provide any information on this Website. If we learn we have collected or received Personal Information from a child under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at 1-800-444-3140.

4. Information We Collect/Notice at Collection

The Personal Information that we collect from you depends on how you interact with us and our products and services. The following table lists the categories of Personal Information and the specific pieces of Personal Information we have collected within the last twelve (12) months. The table also lists, for each category our business use and whether we sell the information or share it with third parties for cross-context behavioral advertising. Please see "How We Collect Your Personal Information", "How We Use Your Personal Information", and "How We Share Your Personal Information" for more detailed information.
Certain state residents may have additional rights with respect to opting out of this advertising. Please see “Your State Specific Privacy Rights.” California residents please see “Personal Information Sales Opt-Out and Opt-In Rights in our California Privacy Policy”.
Typically, we retain your Personal Information for the period necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Please note that in many situations we must retain all, or a portion, of your Personal Information to comply with our legal obligations, resolve disputes, enforce our agreements, to protect against fraudulent, deceptive, or illegal activity, or for another one of our business purposes.

Category	Specific Information Collected	Business Use Purpose	Sold or Shared
A. Identifiers.	A real name, postal address, email address, Internet Protocol address, age, sex, driver's license number (for job applications only), social security number (for employment purposes only), or other similar identifiers.	To provide our products and services; advertising; analytics; job applications and employment	YES, shared with service providers and third party business partners.
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	A name, address, telephone number, driver's license, passport or state identification card number (for job applications/ employment only), social security number (for employment purposes only). Some Personal Information included in this category may overlap with other categories.	To provide our products and services; advertising; analytics; job applications and employment	YES, shared with service providers and third party business partners.
C. Protected classification characteristics under California or federal law.	Citizenship, veteran or military status.	To verify and offer veteran and military discounts.	YES, we obtain this information from GOVX ID.
D. Commercial information.	Records of products purchased, order amount, number of orders, refunds, or returns, product registrations and question responses.	To provide our products and services; advertising; analytics;	YES, shared with service providers and third party business partners.
E. Internet or other similar network activity.	Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.	To provide our products and services; advertising; analytics;	YES, shared with service providers and third party business partners.
F. Geolocation data.	Physical location such as state, city, zip code and county as collected by third party providers such as Google Analytics, Shopify and MNTN for advertising, sales and analytics.	To provide our products and services; advertising; analytics;	YES, shared with service providers and third party business partners.
G. Professional or employment-related information.	Current or past job history, references.	To facilitate job applications from our "Careers" page.	YES, We receive this information from third party sites you provide it to such as LinkedIn, Indeed and Glass Door.
I. Inferences drawn from other Personal Information.	Profile reflecting a person's preferences.	To provide our products and services; advertising; analytics;	YES, shared with service providers and third party business partners
	*Sensitive Personal Information*
H. Government identifiers	Social security, driver's license, state identification card, or passport number.	To facilitate job applications/ employment from our "Careers" page; to offer tax free purchases to qualified buyers.	NO. If you have gone through an employment site, we may receive this information from a third party that you have provided it to.
I. Complete account access credentials	Username and password.	To provide our products and services.	NO.

5. How We Collect your Personal Information

We collect Personal Information about you from various sources, including:

Directly from you, such as.

Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, posting reviews, or requesting further services. We may also ask you for Personal Information when you report a problem with our Website.
Records and copies of your correspondence (including email addresses and LiveChat conversations), if you contact us.
Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
Your search queries on the Website.
When you register a product on the Website.
When you engage with our content on social media or publicly reference our content on social media;

Automatically, when you navigate through the Website, open or click on emails we send you or interact with our advertisements, such as:

usage details, IP addresses, browser type, operating system, service provider, Google Analytics client ID and information collected through cookies, web beacons, clear GIF, pixels, internet tags, web server logs and other data collection tools. For more information, please see "Information We Collect Through Automatic Data Collection Technologies" below.

If you interact with us on social media or use features, such as plugins, widgets, or other tools made available by social media platforms or networks (including Instagram, Facebook, LinkedIn, Google, and You Tube) in connection with our websites, we collect information that you share with us, or that the social media platforms share with us. For more information about the privacy practices of those social media platforms, please review the privacy policies and settings of the social media platforms and networks that you use.
If you apply for a job with us through Glass Door, LinkedIn or Indeed, we collect information that you have shared with the platform or provider which they then share with us. For more information about the privacy practices of these platforms, please review the privacy policies and settings of those platforms that you use.
Other Sources. We may obtain Personal Data about you from Connected TV providers, including MNTN, data analytics providers including Sprout Social and Google Analytics,, marketing or advertising service providers including Facebook, MNTN and GoogleAds fraud prevention service providers, vendors that provide services on our behalf, or publicly available sources. We also create information based on our analysis of the information we have collected from you.
From other third parties, for example, our service providers and third party business partners as further described below. Please see "How We Share Your Personal Information"

6. Automatic Data Collection Technologies

As you navigate through and interact with our Website, we and our third party partners (such as advertising and analytics providers) use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. We also may use these technologies to collect information about your online activities over time and across devices, third-party websites or other online services (behavioral tracking). Please see “Your State Specific Privacy Rights.” California residents please see “Personal Information Sales Opt-Out and Opt-In Rights in our California Privacy Policy”.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies, alone or in conjunction with web beacons or other tracking technologies, to collect information about you when you use our website. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different devices, websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content, including targeted advertisements to Connected TV products. In addition, we also use audience matching services to reach people (or people similar to people) who have visited our Websites or are identified in one or more of our databases (“Matched Ads”). This is done by us uploading a customer list to a technology service or incorporating a pixel from a technology service into our own Service, and the technology service matching common factors between our data and their data. For instance, we incorporate the MNTN pixel on our Website.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

7. How We Use your Personal Information

We may use, share, sell, or disclose the Personal Information we collect for one or more of the following purposes:

Providing Our Website. We use Personal Information to provide our Website and its content to you, including to provide, personalize, support and develop our Website. We may use Personal Information to allow you to participate in the interactive features of our Website, to notify you about changes to our Website and any products or services we offer through it.
Providing Products and Services. We use Personal Information to fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that Personal Information to respond to your inquiry. If you provide your Personal Information to purchase a product or service, we will use that information to process your payment, facilitate delivery and prevent transactional fraud. We may also save your information to facilitate new product orders or process returns. If you create an account with us, we use your Personal Information to create, maintain, customize, and secure your account with us, including offering functionalities such as easy check out and the ability to save user preferences, and transaction history.
Communicating with You. We use Personal Information to provide you with support and to respond to your inquiries, including to investigate and address your concerns, follow up on your issues and feedback, monitor and improve our responses, and to provide customer service.
Marketing and Promotional Purposes. We use Personal Information for marketing and promotional services, such as to send marketing, advertising and promotional communications by email or postal mail (such as event invitations and product launches); to show you advertisements for our products and services tailored to your interests on social media, other websites, and television; to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, television commercials, and via email or text message (with your consent, where required by law). Any information you provide to us when you engage with our content (such as through our brand page or via our chatbot on the Website) is treated in accordance with this Privacy Policy. Also, if you publicly reference our Products on social media, we may use your reference on or in connection with our Website and the marketing of our Products.
Analytics and Personalization. For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.
Security and Fraud Prevention. We use Personal Information to help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business. We may also use such information if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Chapin, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Law Enforcement. We use Personal Information to respond to law enforcement requests and as required by applicable law, court order, or governmental regulations. We also use such information to comply with any court order, law, or legal process, including to respond to any government or regulatory request.
Business Transfers. We may share Personal Information with another company to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our customers and Website users is among the assets transferred.
Business Functions. We use Personal Information to enforce or apply our terms of use https://chapinmfg.com/policies/terms-of-service and other agreements, including for billing and collection purposes, as well as to maintain records related to business process management, loss and fraud prevention, analytics, and to maintain the functionality of our website.
Job Applicant Information. We use Job Applicant Information to make decisions about recruitment and employment.
Other. We may ask if you would like us to share your Personal Information with other third parties who are not described in this privacy policy or as permitted by applicable law.

We may also use your information to contact you about our own and third-parties' goods and services that may be of interest to you. For more information, see Choices About How We Use and Disclose Your Information.

We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your Personal Information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

8. How We Sell or Share Your Personal Information

We may also share your Personal Information by sharing it or selling it in accordance with the practices described, subject to your right to opt-out of those sales. For more on your Personal Information sale rights, see Personal Information Sales Opt-Out and Opt-In Rights.

In addition to the specific situations already mentioned in this privacy policy, we disclose Personal Information in the following circumstances:

Service Providers. We share certain Personal Information with third parties that perform services to support our core business functions and internal operations including: fulfilling orders, delivering packages, complying with your request for the shipment of products to or the provision of services by a third party intermediary, sending postal mail and e-mails, analyzing customer data, providing marketing assistance, administering our ratings & reviews, supporting beacons, processing credit card and debit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service. These service providers include Shopify, Authorize.net, and PayPal for supporting fulfilment of orders, analytics, and processing credit card and debit card payments, Hulk Form Builder and Address Validator Plus for supporting fulfillment of orders, shipping and product registration and Fraud Filter for investigating fraudulent activity. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the Personal Information confidential, and prohibit using the disclosed information for any purpose except performing the contract.
Third Parties. We may share your Personal Information with third parties that provide advertisement, ad measurement, analytics measurement and targeted advertising services for us, such as Facebook, GoogleAds, Google Analytics, Sprout and MNTN, with proper consent where legally required. Certain third parties, such as MNTN, use your Personal Information to build segment profiles targeting specific advertisements to your television for ConnectedTV applications.
Social Media Networks and Platforms. Some of our websites have features such as, plugins, widgets, or and other tools made available by third parties that may result in information being collected or shared between us and the third party, including for Facebook, LinkedIn and YouTube. For example, if you use Facebook’s “Like” feature, Facebook may register the fact that you “liked” a product and may post that information on Facebook. Their use of your information is not governed by this privacy policy.
Legal Process. We may disclose Personal Information in response to subpoenas, warrants, court orders, government inquiries or investigations, or to comply with relevant laws and regulations. We may also disclose information to establish, exercise, or protect the rights of our company, employees, agents, and affiliates; to defend against a legal claim; to protect the safety and security of our visitors; to detect and protect against fraud; and to take action regarding possible illegal activities or violations of our policies.
Business Transfers. We may share Personal Information with another company that buys some, or all, of the assets or stock of Chapin, and that company may use and disclose Personal Information for purposes similar to what is described in this policy. Chapin may also share Personal Information with prospective purchasers to evaluate the proposed transaction
Other Instances. We may ask if you would like us to share your information with other third parties who are not described elsewhere in this privacy policy

9. How We Protect your Personal Information

We have implemented administrative, physical and technical safeguards designed to protect your Personal Information. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions are done securely through our Service Providers, Shopify, Authorize.net, and PayPal.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website.

Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

10. Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties' products or services, you can opt-out by sending us an email stating your request to chapinprivacy@chapinmfg.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.

Targeted Advertising. In the United States, visit this site: Ad Choices.

You can also generally opt-out of receiving interest-based ads from third party advertisers who are members of the Network Advertising Initiative (“NAI”) or who follow the DAA Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI website and DAA website.

When you opt-out using these methods, a cookie will be placed on your device indicating that you have opted-out of interest-based advertising. If you delete your cookies, you will need to opt-out again. These websites also provide detailed information about interest-based advertising and tips for managing your online privacy.

We do not control third parties' collection or use of your information to serve interest-based advertising.

Residents of certain states, such as California, Nevada, Colorado, Connecticut, Virginia, and Utah may have additional Personal Information rights and choices. Please see Your State Privacy Rights for more information.

11. Accessing and Correcting Your Information

You can review and change your Personal Information by logging into the Website and visiting your account profile page.

You may also send us an email at chapinprivacy@chapinmfg.com to request access to, correct or delete any Personal Information that you have provided to us. We cannot delete your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Residents of certain states, such as California, Nevada, Colorado, Virginia, and Utah may have additional Personal Information rights and choices. Please see Your State Privacy Rights for more information.

12. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this privacy policy to check for any changes.

13. Communicating With Us

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

700 Ellicott Street
Batavia, NY 14020
chapinprivacy@chapinmfg.com
or via our toll-free number: 1-800-444-3140

14. Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their Personal Information. To learn more about California residents' privacy rights, visit our California Privacy Policy.

Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:

Confirm whether we process their Personal Information.
Access and delete certain Personal Information.
Data portability.
Opt-out of personal data processing for targeted advertising and sales.
Colorado, Connecticut, and Virginia also provide their state residents with rights to:
Correct inaccuracies in their Personal Information, taking into account the information's nature processing purpose.
Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights, if applicable to you, please contact us by sending us an email stating your request to chapinprivacy@chapinmfg.com.

Nevada provides its residents with a limited right to opt-out of certain Personal Information sales. However, please know we do not currently sell data triggering that statute's opt-out requirements.